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FASTag Recharge Axis Bank

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CONTENT:

What is FASTagBenefits of FASTagHow to ApplyFASTag ChargesHow to Recharge

What is Axis Bank Fastag?

Axis FASTag is a new-age contactless toll collection method. Axis FASTag is a compact reloadable card and enables automatic deduction of toll from the respective bank account linked with the FASTag on the vehicle as one drives through the toll plazas on national highways. The Axis bank FASTag online service facilitates cashless transactions, helps do a FASTag balance check for Axis Bank online, and helps keep the long queues from forming at the toll plazas. More importantly, it does not require the FASTag holder to travel to the bank branch for such small services. While The FASTag service is controlled and endorsed by the NETC and it endorses such websites offering FASTag services, it bears no responsibility for issuing the FASTag. The FASTag services are then operated by other parties like banks, IPHMCL, Paytm, Park+ as their websites bear FASTag issuing.

How does Axis Bank Fastag work?

Axis Bank FASTags are linked to the customers’ prepaid accounts/e-wallets. After activation, the card is affixed to the vehicle’s windscreen. The tag readers at the toll plazas employ Radio Frequency Identification (RFID) technology to read the information from the tag. When the vehicle drives through the dedicated FASTag lanes at the toll plaza, their linked prepaid accounts/e-wallets are automatically debited with the applicable toll charges.

What are the features/benefits of Axis Bank FASTags?

Saves time and fuel

Axis Bank FASTag helps you save time and fuel. The RFID technology allows for the automatic deduction of toll charges. The tag readers scan your FASTag and the toll payments are auto-debited from the linked prepaid accounts without you having to stop at the toll plaza.

Manage online

Axis Bank customers can manage their FASTag online. They can view their transaction history, recharges, and check their Axis Bank FASTag account balance through their Axis FASTag login web portal.

Easy recharge

For the Axis Bank FASTag customers, Park+ comes in handy for quick FASTag recharge for Axis Bank. Their website and app allow for a very simple 'two-click' Axis FASTag recharge online process on the go. Customers can use credit card/debit cards or internet banking.

SMS notifications

Axis Bank FASTag users stay updated with the instant SMS notification facility. Bank customers get regular SMS alerts on their registered mobile number bearing the details of their toll-related transactions, account balances, recharges, etc.

Concession available

If you stay within 10 km of a toll plaza, you can avail of toll concessions on purchasing a FASTag from Axis Bank. After you have submitted the proof of residence to the Bank branch/Point of Sale(POS) agent, your FASTag becomes eligible for the discount.

Doorstep delivery

Axis Bank gives its FASTag users the option of applying for the tag online. The bank will then have it delivered to their doorsteps at no extra cost.

What are the documents required while applying for Axis Bank FASTag?

You need to submit the following documents (both scanned and original) while applying for your vehicle’s RFID tag:-

  • A duly filled and signed Axis Bank FASTag application form
  • Passport-size photograph of the vehicle owner
  • Registration Certificate (RC) of the vehicle
  • Know your customer (KYC) documents

For Individual customers:

  • PAN Card
  • Driving License
  • Aadhaar Card,
  • Passport,
  • Voter ID card, etc.

For Corporate customers and Proprietorship Customers:-

  • Proprietor’s address proof
  • Shop Act
  • PAN card

For a partnership/private limited/public limited company

  • Registration Certificate/Partnership Deed/Certificate of Incorporation of the firm
  • Corporate’s PAN card
  • signing authority's photo ID
  • Names and Addresses of directors/partners

Note: under the terms and conditions, conditions of usage stipulate that all the documents are in the name of the vehicle owner. Customers are required to please read and agree to these conditions.

How to apply for Axis Bank FASTag?

There are three easy ways for Axis Bank FASTag Apply- Offline Point of Sale (POS) locations/bank branches, Axis bank websites, and Axis Bank mobile app.

Purchasing Axis Bank FASTag online:

  • Visit the Axis Bank FASTag customer web portal.
  • You will be asked if you are an Axis Bank customer. Choose Yes/No as applicable.
  • On choosing ‘Yes’, you will be required to give your account number along with your vehicle number. On choosing 'No', you will have to enter your mobile number and vehicle number.
  • An OTP will be sent to your mobile number for verification.
  • After verification, enter your demographic details and vehicle information.
  • Then, select the KYC document from the drop-down and enter the respective information.
  • Upload scanned RC of your vehicle.
  • Once done, select ‘Validate’ followed by ‘Proceed to Payment’.
  • After you have successfully made the payment, your FASTag will be delivered to your doorsteps.

Purchasing Axis Bank FASTag Offline:

  • Visit Axis Bank branch/POS location at the toll plaza.
  • The vehicle for which you want FASTag should be present at the location.
  • Submit the duly filled Axis Bank FASTag application form along with the scanned copy of the Vehicle Registration Certificate (RC) and passport-size photograph of the vehicle owner.
  • Also, submit the KYC documents as applicable to the individual/corporate customer.
  • Pay the FASTag issuance charges and the amount of the security deposit.
  • After Verification of the documents, the bank’s agent will affix the tag to your vehicle’s windscreen.

Purchasing Axis Bank FASTag on the mobile app:

  • Download 'Axis Mobile' which is Axis Bank's mobile app.
  • Log in to your Axis Bank customer account with your credentials.
  • Select ‘Get a free FASTag now’.
  • You will be redirected to a different webpage. Enter your mobile number for OTP verification and click ‘Submit’.
  • After mobile number validation, you will be asked for your demographic details and vehicle information for FASTag registration.
  • Then, select the KYC document from the drop-down and enter the respective information.
  • Upload scanned RC of your vehicle.
  • Select ‘Validate’ followed by ‘Proceed to Payment’.
  • After you have successfully made the payment, your FASTag will be delivered to your doorsteps.

How to Login to your Axis Bank FASTag account?

Here’s how you can log in to your Axis Bank FASTag account online: 1. Go to Axis Bank's online FASTag portal. Choose retail login/corporate login as applicable. 2. If you are a first-time user, you will have to register online and set a password. 3. Else, you can log in with your registered mobile number/vehicle number/wallet ID. 4. Enter your password and the captcha code. 5. Then click ‘Login’.

What are the fees/charges for Axis Bank FASTag?

Issuance charges of the Axis Bank tag are INR100, across all vehicle categories, inclusive of all applicable taxes. Other Charges are mentioned in the table:

Vehicle Class No.ParticularsSecurity Amount | Threshold Amount
4Car / Jeep / Van2001
4Tata Ace and Similar mini Light Commercial Vehicle200160
5Light commercial vehicle 2-axle/ Mini Bus200250
6Bus 3-axle200500
6Truck 3-axle200500
7Bus 2-axle / Mini-Bus200350
7Truck 2-axle200350
12Tractor / Tractor with trailer200550
12Truck 4-axle200550
12Truck 5-axle200550
12Truck 6-axle200550
15Truck 7-axle and above200650
16Earth Moving / Heavy Construction Machine200550

Source: AXIS Bank

*Security amount is refundable at the time of closure of the RFID Tag account. * Threshold amount is the minimum balance to be maintained in your FASTag account.

How to recharge Axis Bank FASTag Using Park +?

Park+ offers you a quick and convenient way of Axis Bank FASTag recharge online in just two simple steps. Here are the steps for FASTag Axis Bank recharge via Park+:

  • Enter your vehicle registration number or your car chassis number on the Park+ FASTag App. Park+ will validate your bank FASTag name i.e Axis Bank with your vehicle’s FASTag
  • Once your FASTag account is validated, enter your desired recharge amount and click ‘Pay’.


    Benefits of using Park+ FASTag recharge

  • Axis FASTag recharge portal is available for the recharge process on both the Park+ app and website, allowing users easy and quick access to other services like checking remaining balance in their FASTag, etc.
  • Axis FASTag bought through Park + benefits you by allowing you to use the FASTag at fuel pumps, society gates, corporate gates, and parking lots for due tax or money deduction according to the need of the moment.
  • With Park+, you can avail the benefit of cashless parking at select parking spots in the country, further adding to the benefits of availing their services.
  • You can also conduct an Axis bank FASTag balance check via the Park+ app or website

How to activate Axis Bank FASTag?

The tag is automatically activated once you create your account for Axis FASTag online recharge by providing your details like your mobile number and your vehicle details. Having an online FASTag portal allows you the benefit of an online Axis FASTag balance check. Having an Axis Bank FASTag Recharge portal reduces your hours both physically and mentally, without the frustration of scrolling your way to the Axis bank FASTag login on your phone screens

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Why does a FASTag get blacklisted?
How to check FASTag balance!
Now, zip through Yamuna expressway toll plaza with FASTag!

Frequently Asked Question

How to recharge AXIS FASTag?

Your AXIS FASTag recharge can be done quickly and simply with Park+ in these two steps:

STEP 1: Enter your vehicle registration number. Park+ will identify the FASTag bank associated with your vehicle, for example, AXIS

STEP 2: You can add the amount of your FASTag recharge and pay.

And you are done!

The recharge of your AXIS FASTag can be done on both the Park+ app and web. > quote > quote

Why does AXIS FASTag get blacklisted?

Backlisted FASTags are banned from auto-deduction of toll charges. There are various reasons for AXIS FASTag to get blacklisted:

  1. Low balance in the card
  2. Incomplete KYC details/documentation
  3. Accidental deactivation of the RFID tag

What to do if AXIS FASTag gets blacklisted?

  1. In case of low balance, add money to your FASTag account
  2. In case of incomplete KYC, submit the required KYC documents
  3. In case of deactivation/suspension, go to your online FASTag account and select ‘Activate’.

For any other reason, you can contact AXIS FASTag helpline for assistance.

How to check AXIS FASTag transaction history?

Login to AXIS FASTag customer web portal with your login credentials, to view your transaction history.

What to do if the AXIS FASTag does not work at the toll plaza?

• If the tag reader at the plaza is not working: You can pay the toll charges in cash and drive through the toll plaza. • If the tag is pasted incorrectly on the windscreen of the vehicle and is unreadable: o You can pay the toll charges in cash and drive through the toll plaza. o Or, request the toll plaza owner to read the tag using the handheld device Afterward, you can contact AXIS customer care to inform them about the issue. They will connect with the Bank’s POS representative to approach the customer and provide a resolution free of cost.

How to replace AXIS FASTag?

• If the tag is faulty and not being read at the toll plaza: You can call the AXIS Customer care helpline. They will get it replaced by the AXIS PROS representative at no additional cost. • If the tag is damaged: You can surrender the tag by giving a written request. A new tag will be issued by the bank after charging the fees for the same.

What to do in case of a double deduction of toll charges on AXIS FASTag?

The customer can contact the AXIS toll-free number 1800110018. Customer care will raise the issue with the National Payments Corporation of India (NPCI) system, and resolve the matter.

How to contact AXIS FASTag customer care?

• For toll plaza related FASTag queries dial: 1033 • For AXIS bank-related FASTag queries dial: 1800110018 Email ID to lodge FASTtag related complaints: helpdesk.fastag@axis.co.in

Is there any minimum recharge I need to keep for AXIS FASTag?

Yes, you need to maintain a minimum balance of Rs 99 in your AXIS FASTag.

I have done the AXIS recharge by mistake. Can I get a refund?

No. Unfortunately, once the recharge is completed, no refund can be processed for the same

How many toll booths accept AXIS FASTag?

Around 650 or more toll booths in India are not accepting FASTag issued by AXIS

What should I do to get a refund on my AXIS FASTag?

To get a refund for your AXIS FASTag, raise a dispute with the bank directly, and they will resolve it for you.

HDFC Bank: 18001201243 IDFC First Bank: 18002668870 IHMCL: 1033 Axis Bank: 18004198585 ICICI Bank: 180020100104 Paytm Payments Bank: 18001204210 Bank of Baroda: 18001034560 Kotak Bank: 18602666888 Karur Vysya Bank: 18001021916 Federal Bank: 18002669520 Equitas Small Finance Bank: 18001031222 Union Bank of India: 18002586400 If your bank is not in the above list, please reach out to the respective bank by visiting the bank website!

My AXIS FASTag got damaged. What should I do?

You should approach the AXIS to get your FASTag card replaced as soon as possible

For how long is my AXIS FASTag valid?

The validity of your FASTag AXIS is until 5 years. You can recharge it online based on your usage.

What are the login credentials of my AXIS FASTag?

The login credentials are shared with the vehicle owner once the FASTag is delivered to them. It usually comes with a welcome kit that contains all the information about the login of your AXIS FASTag.

Payment has been deducted but balance not added to my AXIS FASTag

In all situations, the balance is reflected within 5 mins for your AXIS FASTag. In case, the added balance is not being shown for more than 1.5hrs, please reach out to the support team at support@myparkplus.com along with below details:

  1. Payment screenshot(from where the payment is debited)
  2. Tag barcode screenshot
  3. Registered vehicle number
  4. Registered mobile number

Why is my AXIS FASTag delisted?

If your FASTag is low on balance, your FASTag might get delisted. To avoid this situation, it’s important you check AXIS FASTag balance time and again, and recharge if needed.

What should I do if my FASTag is lost or stolen?

If your FASTag is stolen or lost, call the AXIS customer care number to block your FASTag card. The AXIS FASTag balance will be transferred to the new FASTag issued to you.
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