FASTag provides a convenient, hassle-free solution for electronic toll payments across highways in India. As a widely-used service, it’s essential to have access to reliable customer support in case of any issues related to FASTag activation, recharge, or transactions.
In this blog, we will provide detailed information about SBI FASTag customer care services, including the 24x7 toll-free number, email ID, and the common queries they handle. Whether you are facing issues with your FASTag account or need assistance with your toll payments, knowing how to contact customer care can be extremely helpful.
What is SBI FASTag?
FASTag is an electronic toll collection system operated by the National Payments Corporation of India (NPCI) under the National Electronic Toll Collection (NETC) initiative. SBI, as one of the authorized banks, offers FASTag services to its customers. This tag uses Radio Frequency Identification (RFID) technology to allow automatic toll payments when the vehicle passes through a toll plaza. FASTag eliminates the need for cash payments and long queues at toll plazas, promoting a seamless travel experience on highways.
Importance of Customer Support for SBI FASTag
SBI offers a dedicated customer care service to help customers resolve issues they may face while using FASTag. From account-related queries to resolving disputes regarding toll transactions, SBI's customer support team is available 24x7 to provide assistance. With millions of FASTag users, having access to a reliable customer care service ensures that users can resolve issues quickly without disrupting their travels.
SBI FASTag Customer Care Number
One of the primary ways to get in touch with SBI FASTag customer service is through their toll-free helpline. SBI provides a dedicated SBI FASTag customer care number to assist users with their queries, complaints, and issues regarding their FASTag accounts.
1. SBI FASTag Customer Care Toll-Free Number 24x7
The SBI FASTag customer care toll-free number is available 24x7 to ensure that users can get real-time support. Whether you need to report a lost or damaged tag, inquire about your account balance, or raise a dispute regarding a toll transaction, this helpline is always accessible.
SBI FASTag Customer Care Toll-Free Number: 1800-11-0018
Key services provided by SBI FASTag customer care through this number include:
Help with FASTag registration and activation
Guidance on how to recharge your FASTag account
Assistance with failed transactions or deductions
Resolving disputes at toll plazas
Addressing tag-related issues (e.g., loss, damage)
Information about SBI FASTag offers and promotions
2. Alternate Customer Care Number for SBI FASTag
If you are unable to reach the toll-free number, SBI also offers an alternative customer care number that you can call for assistance.
SBI FASTag Alternate Customer Care Number: 022-2752-1821
This number can be used during working hours for any specific queries that may require further assistance.
SBI FASTag Customer Care Email ID
In addition to the phone-based customer support, SBI also provides an option to reach their FASTag support team via email. This is particularly useful for issues that require documentation or formal escalation.
1. SBI FASTag Customer Care Email ID
For detailed queries or support requests that may not be urgent, you can email SBI’s customer service team. The support team will review your request and respond with solutions or next steps.
SBI FASTag Customer Care Email ID: fastag@sbi.co.in
Services provided via email include:
Queries related to your FASTag account
Transaction history and statement requests
Dispute resolution and refund inquiries
Feedback or complaints about toll plaza experiences
Request for replacement of lost or damaged FASTag
Ensure that you provide all relevant details, such as your vehicle registration number and FASTag account number, to facilitate faster resolution of your issue.
2. Additional Support Email for Complaints
If your issue is unresolved or you need to escalate it further, SBI provides an alternative support email:
SBI Escalation Email: helpdesk.fastag@sbi.co.in
This email is typically used for complaint escalations and higher-level support for unresolved issues.
Common Issues Handled by SBI FASTag Customer Care
While using SBI FASTag, you may encounter a range of issues. Here are some common problems users face and how SBI’s customer care can assist:
FASTag Activation Issues If you’re facing trouble activating your FASTag, the customer care team can guide you through the steps. They may also check if there are issues with the tag or account details.
Recharge Problems In case of failed or delayed recharges, the customer care team can help you track the transaction and ensure that the amount is credited to your FASTag account.
Incorrect Toll Deduction If you notice that a toll plaza has overcharged you or deducted an incorrect amount, you can raise the issue with customer care. They will investigate the matter and initiate a refund if necessary.
Lost or Damaged FASTag If your FASTag is lost or damaged, customer care can assist you with the process of blocking the tag and getting a replacement.
Dispute Resolution Any disputes related to toll charges or deductions can be escalated to customer care, where the team will work to resolve the issue with the concerned toll plaza.
How to Contact SBI FASTag Customer Care via the SBI YONO App
SBI FASTag users can also use the SBI YONO App to get help with their FASTag accounts. The app provides an integrated platform for accessing customer support, checking your FASTag balance, and managing your account.
Here’s how you can access SBI FASTag support via the app:
Log in to the SBI YONO App using your registered credentials.
Navigate to the FASTag Services section under the Payments tab.
You can view your transaction history, recharge the FASTag account, and raise service requests directly through the app.
The customer care contact details are available within the app for any further assistance.
Tips for Effective Communication with SBI FASTag Customer Care
To ensure that your queries or issues are resolved quickly, follow these tips when communicating with SBI FASTag customer care:
- Keep your FASTag Account Number handy: This is essential for verifying your account and speeding up the process.
- Provide detailed information: When sending an email, include as much information as possible, such as transaction IDs, vehicle registration numbers, and screenshots of errors.
- Be polite and patient: Customer service representatives will be more helpful if you approach them politely, especially during busy hours.
Conclusion
SBI FASTag’s dedicated customer care ensures that users receive timely support for any issues they may face while using the service. Whether it’s a query about your FASTag account, a dispute over toll deductions, or the need for a replacement tag, SBI’s 24x7 toll-free number and customer care email offer comprehensive solutions. By understanding how to access this support, you can travel with confidence and enjoy the convenience that SBI FASTag offers.