SBI FASTag is a 10x5 cm compact reloadable card that automatically deducts toll charges while driving through toll plazas. It is a quick, hassle-free, electronic toll payment system to facilitate cashless transactions and keep the toll plazas decongested.
SBI FASTags are linked to the customer’s prepaid accounts/savings accounts. The rectangular tags contain a chip and antenna inside multiple layers of high-quality paper. After activation, the card is affixed to the vehicle’s windscreen. The tag readers at the toll plazas use Radio Frequency Identification (RFID) technology to process the information contained in the tag. When the vehicle drives through the dedicated FASTag lanes at the toll plaza, their linked bank accounts/wallets are automatically debited with the applicable toll charges.
SBI FASTag eliminates the need to carry cash for toll charges. The payments are auto-debited from the linked prepaid accounts on the go. Also, the tags are interoperable. The same RFID tag is functional at multiple toll plazas. Currently, SBI FASTags work at 346 plus toll plazas across national highways in India. Under the NETC program, there are plans to add more toll plazas to the list.
Automatic deduction of toll charges helps you travel faster, thus saving on fuel and time. The commuters don’t have to stop and wait in long queues at toll plazas.
For the SBI FASTag customers, Park+ comes in handy for quick recharges. Their website and app allow for a straightforward two-click recharge process on the go.
SBI FASTag users stay updated with the instant SMS notification facility of the bank. Bank customers get regular SMS alerts on their registered mobile numbers regarding toll transactions, low balances, recharges, etc.
SBI FASTag comes with unlimited validity and a 3-year guarantee. Afterwards, if the card gets tampered with or torn, you can get it replaced at some additional cost.
To apply for SBI FASTag:
When you visit the bank’s POS location, you need to carry the following documents (both scanned and original) for verification:
These SBI FASTag customers are allowed a maximum limit of INR1 Lakh for their FASTag (prepaid) account. There is no monthly reload limit set for these accounts.
Documents required: Minimum KYC information (ID proof, Address Proof, RC copy, and your photograph.)
These SBI FASTag customers are allowed a maximum limit of INR 10,000 for their FASTag (Prepaid) account. Their monthly reload limit is also restricted to INR10,000.
Documents required: Full KYC information (ID proof, address proof, RC copy, and your photograph.)
Issuance charges of the SBI tag are INR100 only across all vehicle categories, including all applicable taxes. Other Charges are as mentioned in the table:
|Vehicle Class Number
|SRCar / Jeep / Van/ Tata Ace and similar mini light commercial vehicle
|Light Commercial Vehicle
|Three Axle Commercial Vehicles
|4 to 6 axle
|7 or More Axle
|Heavy Construction Machinery (HCM)/Earth Moving Equipment (EME)
Park+ offers you a quick way of recharging SBI FASTag in just two simple steps. 1. Enter the registration number of your vehicle. Park+ will match the bank name i.e. SBI, with your vehicle’s FASTag 2. Enter the amount of recharge and click “Pay.”
You need to submit your FASTag application form and the KYC and vehicle documents to enable activation. After verification of the documents, your FASTag will be automatically activated.
Retail customers can access their SBI FASTag account online.
The FASTag customer account is created at the time of purchase of the tag. The user can sign in to his online account using the login ID and password sent to the registered mobile number of the vehicle owner. This digital account gives him access to all his FASTag-related transactions.
SBI FASTag agents or PoS representatives can also access their SBI agent portals online by logging in with their mobile numbers and password.
For the registered SBI FASTag customers, there are five ways of preventing their tag account balance: the Park+ app, SBI FASTag customer portal, SMS, mobile application, and Customer Care helpline
SBI FASTag customers can check their tag account balance the easiest way using the Park+ app
MyFASTag is the National Highways Authority of India (NHAI)'s mobile application for FASTag users.
All the registered SBI bank customers get notified through SMS on their registered mobile number regarding their FASTag transactions, including toll payments, recharges, and FASTag account balances.
If your mobile number is registered with the National Highways Authority of India (NHAI) prepaid Balance, you can check FASTag Balance by giving a missed call to a toll-free number +91-8884333331
Alternately, you can call SBI customer care (1800110018) to know your account balance.
If your NHAI prepaid wallet is linked to your registered mobile number, you can give a missed call to +91-8884333331. You will receive an SMS with your FASTag account balance.
Your SBI FASTag recharge can be done quickly and simply with Park+ in these two steps:
STEP 1: Enter your vehicle registration number. Park+ will identify the FASTag bank associated with your vehicle, for example, SBI.
STEP 2: You can add the amount of your FASTag recharge and pay.
And you are done!
The recharge of your SBI FASTag can be done on both the Park+ app and the web.
Backlisted FASTags are banned from auto-deduction of toll charges. There are various reasons for SBI FASTag to get blacklisted:
For any other reason, you can contact SBI FASTag helpline for assistance.
Login to SBI FASTag customer web portal with your login credentials to view your transaction history.
The customer can contact the SBI toll-free number 1800110018. Customer care will raise the issue with the National Payments Corporation of India (NPCI) system and resolve the matter.
You must maintain a minimum balance of Rs 99 in your SBI FASTag.
No. Unfortunately, once the recharge is completed, no refund can be processed for the same.
Around 650 or more toll booths in India are not accepting FASTag issued by SBI.
To get a refund for your SBI FASTag, raise a dispute with the bank directly, and they will resolve it for you.
HDFC Bank: 18001201243 IDFC First Bank: 18002668870 IHMCL: 1033 Axis Bank: 18004198585 ICICI Bank: 180020100104 Paytm Payments Bank: 18001204210 Bank of Baroda: 18001034560 Kotak Bank: 18602666888 Karur Vysya Bank: 18001021916 Federal Bank: 18002669520 Equitas Small Finance Bank: 18001031222 Union Bank of India: 18002586400 If your bank is not on the above list, don't hesitate to get in touch with the respective bank by visiting the bank website!
It would be best if you approached the SBI to get your FASTag card replaced as soon as possible.
The validity of your FASTag SBI is until five years. You can recharge it online based on your usage.
The login credentials are shared with the vehicle owner once the FASTag is delivered. It usually comes with a welcome kit that contains all the information about the login of your SBI FASTag.
In all situations, the balance is reflected within 5 mins for your SBI FASTag. In case the added balance is not being shown for more than 1.5hrs, please reach out to the support team at email@example.com along with the below details:
If your SBI FASTag is low on balance, your FASTag might get delisted. To avoid this situation, you must repeatedly check your SBI FASTag balance and recharge if needed.
If your FASTag is stolen or lost, call the SBI customer care number to block your FASTag card. The SBI FASTag balance will be transferred to the new FASTag issued to you.