FASTag is an RFID-based electronic toll collection system that allows seamless toll payments without stopping at booths. It is mandatory for vehicles in India, ensuring smooth traffic flow at toll plazas. However, if your FASTag not working at toll, it can lead to delays, extra charges, and manual toll payments.
Why FASTag Is Essential for Hassle-Free Travel?
FASTag simplifies toll payments, reduces congestion, and makes travel smoother. Here’s why it’s beneficial:
- Saves Time: No need to stop at toll plazas.
- Offers Cashback Benefits: Some banks provide discounts on transactions.
- Promotes Digital Payments: Reduces cash transactions and human errors.
- Ensures Compliance: Mandatory for all four-wheelers in India.
By regularly checking how to check FASTag is working or not, you can prevent unnecessary toll delays.
Why Your FASTag Is Not Working? - Some Common Reasons
If you’re experiencing issues with your FASTag not working, the reasons could be:
Insufficient Balance: If your account doesn’t have enough funds, the toll barrier won’t lift.
Inactive FASTag: If your KYC is incomplete, your FASTag may be blocked.
Damaged RFID Tag: A torn or scratched tag may not be readable by the scanner.
Scanner Issues at Toll Booth: Sometimes, the problem lies with the toll plaza’s scanner.
Bank Server Downtime: If the issuing bank’s server is down, transactions may fail.
Tag Placement Issue: If your FASTag isn’t placed correctly on the windshield, it may not work.
By knowing how to check FASTag working or not, you can prevent such issues and ensure smooth transactions.
What to do if FASTag is Working?
If you want to avoid surprises at toll booths, you must know how to check if FASTag is working. Here are a few ways:
1. Check Balance Online
Log in to your FASTag account via your issuing bank’s portal or the NPCI FASTag website to check your balance. If low, recharge immediately.
2. Check FASTag Status
Most banks provide mobile apps where you can check your FASTag status, transaction history, and balance.
3. Check SMS & Email Alerts
Whenever you pass a toll booth, you receive an SMS confirming the transaction. If you don’t get it, this directly indicates FASTag not working status.
4. Scan FASTag at a Toll Plaza
To check if your FASTag is functioning, you can drive through a FASTag-enabled toll and see if the barrier lifts automatically.
5. Contact Customer Support
If your FASTag is not being read, contact the FASTag issuer’s customer support to check its status.
If you’re still facing issues, you might need to fix or replace your tag.
What to Do if Your FASTag Not Working at Toll Booth?
If you’re at a toll and your FASTag not working at toll, follow these steps:
Recharge your FASTag: Log in to your FASTag account to see if you have sufficient funds. If there are inadequate funds, get it recharged.
Ask the Toll Operator to Rescan: Sometimes, the scanner doesn’t detect the tag properly. In this case, ask the toll operator to rescan the same.
Pay Manually and Keep the Receipt: If FASTag fails, you might have to pay in cash. Keep the receipt for dispute resolution.
Check Placement of FASTag: Ensure your tag is correctly placed on the windshield for better readability.
Report the Issue to Customer Care: If the issue persists, call your FASTag provider for assistance.
Simple Solutions to the Most Common FASTag Issue
After learning what could be the reasons for your FASTag not working, let’s jump to their possible solutions to the most common issues to experience a hassle-free journey.
Below are the solutions listed for the following cases:
Insufficient balance
Incomplete KYC
Damaged FASTag
1. How to Recharge FASTag to Avoid Insufficient Balance Issue?
Since an empty wallet is a common reason for FASTag not working, timely recharges are essential. Here’s how to do it:
Through the Bank’s Portal/App – Log in and add funds to your FASTag account.
Using UPI Apps (Google Pay, PhonePe, Paytm, etc.) – Enter your FASTag-linked vehicle number for quick recharge.
Via NPCI FASTag Website – NPCI is a universal platform from where you can easily recharge FASTag from any issuer.
Through FASTag Recharge by Vehicle Number – Some services allow recharges just by entering your vehicle number.
2. How to Check FASTag KYC Status?
To avoid deactivation, you must regularly verify how to check FASTag KYC status. Here’s how:
Visit your issuing bank’s FASTag portal.
Log in with your credentials.
Click on ‘KYC Status’ to check whether it is verified.
If incomplete, upload necessary documents to complete the KYC.
Without proper KYC, your FASTag might stop working, causing inconvenience at toll booths.
3. How to Buy FASTag in case of Damaged FASTag?
If your existing FASTag is permanently damaged or blocked, you may need a replacement. You can buy FASTag from:
Official websites of banks like SBI, ICICI, HDFC, etc.
E-commerce platforms like Amazon and Flipkart.
Petrol pumps and toll plazas offering FASTag services.
Click to Buy New FASTag
Ensure you deactivate your old FASTag before applying for a new one.
FASTag for Car Owners: Essential Tips
If you own a vehicle, having a properly functioning FASTag for car is crucial. Follow these tips to keep your FASTag active:
Keep your account recharged to avoid non-payment issues.
Check your FASTag KYC status to ensure your tag remains valid.
Replace damaged FASTags promptly to avoid toll issues.
Ensure the tag is properly placed on your windshield for better scanner detection.
Also Know --> FASTag Monthly Pass Recharge
Conclusion
A non-functioning FASTag can cause delays and inconvenience, but knowing how to check FASTag working or not can help you stay prepared. If your FASTag not working at toll, first check your balance, verify your KYC status, and ensure proper placement of your tag. If problems persist, contact customer support or consider replacing the tag.
By maintaining a valid FASTag with sufficient balance, you can enjoy seamless, stress-free toll payments and uninterrupted travel.