Volkswagen India has taken a significant leap forward in customer service with the launch of its innovative "My Volkswagen" app. This cutting-edge mobile application serves as a comprehensive solution, offering both prospective and existing customers a seamless digital experience like never before.
The "My Volkswagen" app has a wealth of features that cover all aspects of the customer journey and is intended to provide a complete 360-degree experience. The core of the app's streamlined process is convenience: it allows users to investigate the Volkswagen product lineup, schedule test drives, use a 360-degree automobile visualizer, and even make online reservations.
One of the standout features of the app is its ability to support customers throughout the ownership lifecycle. Users can easily organize service schedules, access vehicle health reports, and make online purchases of loyalty products directly through the app, ensuring a hassle-free experience. Enhancing connectivity and convenience further, the "My Volkswagen" app empowers users to monitor fuel usage and expenses, calculate service costs, and even evaluate pre-owned cars. The inclusion of EMI calculators offers customers indicative financial transparency and aids in effective planning.
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Utilizing advanced technology, the app incorporates features such as location tracking, geo-fencing, time-fencing, and vehicle monitoring for health and statistics. It also provides valuable assistance by enabling users to locate the nearest dealership or service workshop and request roadside assistance as needed. For those keen on monitoring their driving behaviour and performance, the app offers real-time insights. However, to access this feature, customers would need to connect to Volkswagen's telematics solution (dongle), ensuring comprehensive vehicle monitoring.
Additionally, the "My Volkswagen" app includes a valuable 'Digital Owner’s Manual' feature. This feature equips users with information on various signs, symbols, and warnings that may appear on the vehicle's display screen or infotainment system. Utilizing innovative search methods such as 'type-search', 'voice command', or 'scan the image', users can easily navigate through the wealth of information provided. With the launch of the "My Volkswagen" app, Volkswagen India reaffirms its commitment to delivering exceptional customer experiences and embracing digital innovation in the automotive industry.
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