If you're a frequent traveller on Indian highways, you have likely heard of FASTag � a convenient and cashless payment method to pay your toll fee. However, as with any new technology, there are bound to be hiccups and problems.
Read on to explore some of the most common issues faced by FASTag users in India and their solutions to help you make your highway travel smooth and convenient.
Recharge Issues
One of the most common issues faced by FASTag users is related to recharging. You may face issues with finding a secure recharging platform, trouble with internet connectivity or any other recharging problem.
Solutions
Here are the solutions to these recharging problems:
Ensure that you are using a reliable and authorised platform for recharging your FASTag account. A convenient and secure method to recharge your FASTag is by using the Park+ app or website.
Make sure that your internet connection is stable and fast enough to complete the transaction.
If the amount is debited from your account, but not reflected in your FASTag account, wait for 24 hours as it may take some time to update.
If the issue persists, contact the customer support of your bank or the issuer of your FASTag.
Compatibility Issues
FASTag is compatible with most vehicles, but you might face compatibility issues while using FASTag with your vehicle.
Solutions
Here are the solutions to compatibility problems:
Ensure that your FASTag is installed correctly and in the right position as recommended by the issuer.
If your vehicle has a metal body, it may interfere with the radio waves used by FASTag, resulting in compatibility issues. In such cases, you can use a tag holder or a bumper to ensure the proper placement of the tag.
If your vehicle has multiple tags installed, it can cause interference and compatibility issues. In such cases, remove the additional tags and use only one tag for toll payments.
Activation Issues
Activation issues are another common problem faced by FASTag users. Sometimes, users are unable to activate their FASTag accounts, which can be frustrating.
Solutions:
Here are the solutions to activation problems:
Ensure that you have provided correct and complete information while registering for your FASTag account.
If your account is not activated within 24 hours, contact the customer support of your bank or the issuer of your FASTag.
Make sure that your FASTag account is linked to your vehicle registration number (VRN). If it is not linked, you will not be able to use it for toll payments.
Miscellaneous Issues
Apart from the above-mentioned issues, you may also face other problems while using FASTag. These problems can include incorrect toll deductions, faulty tags, or unauthorised debits.
Solutions
Here are the solutions to these additional problems:
Keep a record of your FASTag transactions, including the date, time, and location of the toll plaza, and the amount deducted. This will help you to verify the correctness of toll deductions and resolve disputes.
If you notice any unauthorised debits or incorrect toll deductions, contact the customer support of your bank or the issuer of your FASTag immediately.
If you need to replace or transfer your FASTag to another vehicle, follow the guidelines provided by your bank or issuer.
If your FASTag is damaged or faulty, contact the issuer to replace your FASTag.
Keep your FASTag account updated with your correct contact details, including your mobile number and email ID, to receive important notifications and alerts related to your account.
Conclusion: Resolve these Common FASTag issues with Park+
FASTag has revolutionised toll payments in India, but it is not free of issues and problems. However, these issues can be resolved with some simple tips and tricks. It is important to only use authorised and reliable platforms for recharging your FASTag account and keep a record of your transactions to resolve disputes.
You can download the Park+ app to recharge FASTag and get more information and support related to FASTag. So, simplify your toll payments by downloading the Park+ app and enjoy hassle-free travel on Indian highways.
The app is a true support system for a car owner and will assist you in finding and booking a parking spot, tracking traffic challans and comparing car loans and insurance policies.