FASTag is India's electronic toll collection system that allows users to pay tolls in an easy and speedy manner through RFID technology. While FASTag perks up travelling, users do face issues like wrongful deductions, double deductions, and funds being drawn without their consent. It thus becomes necessary to know how to tackle such cases to protect your FASTag account and raise a FASTag wrong deduction complaint when needed.
Types of False Deduction of FASTag Charges
Incorrect deductions can manifest in various forms, such as FASTag amount deducted twice, often requiring users to file a FASTag wrong deduction complaint to resolve the issue efficiently.
Scenarios of Wrong Deduction under FASTag Instances where the toll amount deducted is not the actual toll fee. This could be due to system errors or misclassification of the vehicle category.
FASTag Deduction Without Travel Instances where charges are deducted even when a vehicle has not crossed through a toll plaza. These are usually caused due to manual errors or technical glitches at the toll booth.
Reasons Behind the Incorrect Deduction of FASTag Charges
Some reasons contributing to erroneous deductions are:
Technical Glitches: Toll plazas experienced some technical snag, thus erroneous charging occurs in such cases.
Manual Entry Error: Sometimes, the operator at the toll plaza enters the wrong vehicle number, resulting in charging the wrong FASTag account.
More Than One FASTag: Associating other FASTags with the same vehicle may give rise to multiple deductions.
Incorrect Classification of Vehicle: If the vehicle is classified wrongly, the stated toll rates may be subject to augmentation.
Fraud: FASTag holder's information may be misused by anyone other than the owner, leading to undesired deductions.
How to Report a False Deduction of Toll Charges?
If you find that a false deduction has been made, there are multiple ways through which you can lodge the complaint easily. Below, we have mentioned all the possible methods to file a complaint.
Have a look at them.
Visit the Toll Plaza You must report the matter to the toll plaza without delay. You will have to give the toll plaza all of the transaction details to have the wrong deduction reversed.
Contact the FASTag Issuer Alternatively, you can directly contact the customer care desk of your FASTag provider. Provide them your vehicle number, FASTag ID number, and the transaction that was not done correctly.
E-mail the Customer Support You can also send an email to the relevant support desk (for example: [email protected]), enclosing all the details and supporting documentation.
Lodge a Complaint Over the Phone You can call the customer care helpline number of FASTag provider (e.g., 1033) and register your complaint about the wrong deduction. Provide them with your entire information to assist you better.
How to Check the Status of the Complaint About the Incorrect Toll Charges Deduction?
To stay informed and to make sure your complaint is getting resolved, it is important to track your complaint in case you reported a FASTag wrong deduction.
Knowing how to track progress helps you stay informed about your FASTag deduction details and if the resolution is being tackled in the right manner.
Record the reference number: When you submit your complaint, you will receive a reference number or ticket number. Jot it down somewhere safe.
Check the complaint status: The reference number will allow you to check for updates through customer service or the provider's online portal.
Wait for a response: The investigation may take several days, so make sure to retain any items you may receive for your records.
Precautions to Take to Avoid the Chances of Incorrect Deduction of FASTag Charges
To minimize the risk of erroneous deductions, follow these essential practices by regularly reviewing your FASTag deduction details and staying proactive in managing your account.
Regularly Monitor Your FASTag Balance: Checking your FASTag balance on a regular basis is crucial for identifying certain issues, such as FASTag wrong deduction or similar suspicious activities like FASTag amount deducted twice. Regular balances checks will also keep you safe from blacklisting due to insufficient/low fund issues.
Make Sure Your Tag Placement is Correct: Placement is key to making sure FASTag services do not fail. Note, FASTag scan failures may result in FASTag money deducted twice. You need to make sure you put it in the right place and the scanners read it correctly.
Have Only One FASTag per Vehicle: Having multiple FASTags per vehicle may activate fees for tolls. Stick to only one new FASTag for single vehicle to avoid problems in filing a FASTag wrong deduction claim.
Have an Updated Vehicle: Correct documentation of your RC is very useful in helping ensure you are charged the correct toll charges. When you have updated vehicle information, link it to your FASTag account to be safe from tolls mischarges.
Recharge on Trusted Websites: Always do online FASTag recharge through trusted websites. This helps in reducing the false deductions.
Conversely, by being careful, you may avoid many errors. A way to curb possible errors would be to monitor your FASTag balance and minimize duplication of FASTag tags!
Conclusion
Though incorrect FASTag deductions may be an inconvenience to you, usually, upon proper presentation of documents required for FASTag before the competent software systems, an investigation is conducted with the case being reopened and closed in due time. When dealing with an incorrect FASTag deduction, whether it's about an amount being deducted twice or FASTag money being deducted twice, you must pay extra attention. It is a good practice to regularly check FASTag deductions to avoid any chances of error. Use official forums to lodge one's complaint for wrong FASTag deductions. Faster resolution can also be attained by checking your transaction history online using FASTag online services!