Contact Paytm FASTag Customer Care - FASTag Service Deactivated!
Paytm FASTag services have been officially closed since March 15, 2024. Users can no longer recharge their FASTags through Paytm, and the service has completely stopped functioning. This significant change arises from regulatory restrictions imposed by the Reserve Bank of India (RBI) on Paytm Payments Bank Limited (PPBL).
As a result of this discontinuation, users are unable to add funds to their FASTag accounts or utilize them for toll payments.
This article provides a detailed overview of the implications of this closure and offers guidance on how to transition to a new FASTag provider effectively with the help of Paytm FASTag customer care.
The directive from the RBI has led to substantial changes in how Paytm operates its payment services, particularly impacting its FASTag offerings. Following this directive, the National Highways Authority of India (NHAI) also removed Paytm from its list of approved FASTag issuers.
Consequently, all users must close their Paytm FASTag accounts and seek alternatives from other NHAI-authorized banks. They can easily get it done by simply getting in touch with the concerned team. The simplest way to get assistance over the deactivation process is by dialing the FASTag customer care number Paytm.
The discontinuation of Paytm FASTag has impacted users in numerous ways, out of which the few are listed below:
Inability to Recharge: Users can no longer add funds to their Paytm FASTag accounts. This means that any existing balance will be unusable for toll payments after March 15, 2024.
Closure Requirement: All users are required to close their FASTag accounts with Paytm. This is essential to avoid any inconvenience during travel. For any clarification over the same, reach out to the dedicated team over the Paytm FASTag customer care no.
If you need any help or have any questions regarding the FASTag services of Paytm, you can conveniently contact their customer team.
Two simple ways to connect the support desk is through the Paytm FASTag helpline number and via e-mail. Below is the information for the same.
Paytm FASTag 24x7 toll free number: 1800-120-4210
Drop an Email to fastag@paytm.com
After the announcement of the deactivation of Paytm FASTag services, a lot of users are looking for the process to close their account. If you haven’t deactivated your account yet, do it now easily with some simple steps.
To do so, there are two methods:
Through Paytm App, or
Through the FASTag Paytm customer care number
Below, we are providing the steps to be performed in both the cases.
Give a quick look below.
Through Paytm App
To close your FASTag account by your own through the Paytm App, adhere to the following steps,
Open the Paytm App
Enter the login credentials to access your account
Look for “FASTag” and then click on “Manage FASTag”
Select the “Help & Support” option
Tap on “Need Help With On-Order Related Queries?”
Click on “Queries Related to Updating FASTag Profile”
Click on “I Want to Close My FASTag”
Perform the on-screen instructions to de-activate your account
With these simple steps, you can easily close your account in just a couple of clicks.
Through the FASTag Paytm customer care number
The alternate way to close your Paytm FASTag account is by reaching out to the concerned support team.
Here are the steps to be followed:
Start by dialing the Paytm FASTag toll free number - 1800-120-4210
Provide the mobile number with which the FASTag is registered
Provide the Vehicle Registration Number (VRN) and Tag ID
A customer care representative will get in touch with you regarding your query
They will then confirm your closure of your FASTag
For further assistance or inquiries regarding your Paytm FASTag account closure or transitioning to a new provider, do not hesitate to contact customer support via the provided helpline numbers.
Making this switch will help you continue enjoying seamless travel experiences on Indian highways without interruption.
At the time of purchasing the FASTag, individuals have to pay certain fees. Out of all the fees, the security fee is refunded at the time of deactivation of the FASTag.
After successfully closing of your FASTag Paytm account, your security deposit (typically ₹250) will be refunded to your linked wallet within 7-8 working days.
If due to some reason it doesn’t get credited in your account, raise the concern to the Paytm FASTag customer care team, and seek resolution from them.
Given the discontinuation of Paytm's FASTag services, it is highly advisable for users to switch to other banks that provide reliable FASTag solutions. There are several alternatives available that can cater to your needs effectively.
Some recommended alternatives include:
ICICI Bank FASTag: ICICI Bank offers a robust FASTag solution for convenient toll payments. Users can easily apply for their FASTags through the bank's official website or by visiting any ICICI Bank branch. The application process is straightforward, and the bank provides excellent customer support to assist users with any inquiries they may have.
HDFC Bank FASTag: HDFC Bank is another top choice for users seeking reliable FASTag services. They provide a hassle-free toll payment experience, enabling users to apply online through the HDFC Bank website or by visiting the nearest branch. HDFC Bank's FASTags are widely accepted at toll plazas across the country, ensuring seamless travel.
SBI Bank FASTag: The State Bank of India (SBI) offers a FASTag service that enjoys wide acceptance across numerous toll plazas in India. Users can obtain SBI FASTags either online or by visiting an SBI branch office. The bank provides a user-friendly platform for managing FASTag accounts, making it easy for customers to recharge and monitor their usage.
NHAI FASTag: The National Highways Authority of India (NHAI) has introduced its own bank-neutral version of FASTag, which means it isn't linked to a specific bank when purchased. NHAI FASTags can be obtained from designated points such as toll plazas, petrol pumps, online platforms, or through the My FASTag app and popular e-commerce sites like Amazon or Flipkart. This flexibility allows users to link their NHAI FASTag with any existing bank account.
Kotak Mahindra Bank FASTag: Kotak Mahindra Bank also provides an efficient FASTag service for users looking for alternatives. Customers can apply online or visit any Kotak Mahindra Bank branch to obtain their FASTags. The bank offers competitive features and excellent customer service to ensure a smooth experience for its users.
The closure of Paytm's FASTag service marks a significant shift in how users will manage their toll payments moving forward. Users must act promptly by closing their existing Paytm accounts either connecting with the concerned team over FASTag customer care number or by their own. Further, transitioning to other providers is highly recommended before facing potential inconveniences at toll plazas. By following the outlined steps and utilizing alternative banks, users can ensure a smooth transition without disruption in their travel plans.