Background

DLF Horizon Center is a dynamic workspace at Golf Course Road, Gurgaon. The building received a gold rating from the LEED certification and is located close to the DLF Golf and Country Club. Horizon Center houses global companies such as Samsung, Kia, WeWork, Vistara, and American Express, among others. Besides MNCs, Horizon aCenter is also the home to a vibrant retail space, which includes restaurants, cafes, and commercial stores. DLF Horizon Center is spread across two buildings - One Horizon Center and Two Horizon Center. Together, the buildings offer 3,000 parking slots.

Problem Statement

The main parking problems at the DLF Horizon Center were as follows:

1. It wasn't easy to manage access for the vehicles of authorised employees, as other vehicles were also parked in the same buildings.

2. Managing the 'reserved' and 'regular' categories of official vehicles was challenging.

3. Admin had little visibility of the parking space, which made it difficult for them to track usage. They also had difficulty in identifying parking-related challenges and room for improvement.

4. Adding and deleting authorised users was time-consuming.

5. Controlling the overnight stay of cars used by employees and retail outlets was tough.

6. Cash collection for visitors' vehicles was a cumbersome process.

Solution Provided

1. FASTag-enabled access and inventory: With FASTags, admins could separate the vehicles of employees and visitors and create a list for future usage for added convenience.

2. POS-based payment solution: By employing cashless payment modes, such as FASTag charging and UPI, visitors could make payments digitally, reducing the time and difficulties involved in cash collection. This system also helped keep track of all vehicles entering and leaving the premises.

Benefits of Park+ Solution

1. Entry and exit queues were significantly reduced, as the solutions offered by Park+ made it easier to collect payments and generate receipts for vehicles.

2. FASTag readers eliminated the hassle of physically distributing and identifying vehicle tags.

3. Payment collection has become highly convenient; over 90% of the amount is now collected via cashless payment methods.

4. The automation of parking management reduced the dependency on human resources.

User Impact

The two-pronged parking solution offered by Park+ helped save time and human power, reducing the scope of error involved in manually distributing tags and collecting parking fees. This also reduced waiting times for employees and visitors to find parking spaces and complete their payments, improving their experience. Overall, the automation of parking management by Park+ resulted in a better and smoother user experience.