The Radisson Blu Hotel in Paschim Vihar is a name synonymous with prestige and status. This hotel has built a reputation for being the ultimate destination for rest and rejuvenation, offering a blissful cocoon removed from the outside world to its visitors. The hotel caters to a diverse clientele, including business professionals looking for a base of operations and corporate venues for events, families seeking a weekend away, and city travelers looking for a luxury staycation.
Despite offering state-of-the-art amenities and sophisticated hospitality services, the hotel faced several challenges with its manual valet system. With 500 available parking slots, the absence of automated parking reservations hindered its ability to provide a seamless parking experience to its guests. The entire parking process was mismanaged, lengthy, and under-optimized, which was a major blemish on the hotel's otherwise dependable hospitality services.
To address this issue, the hotel turned to Park+, which was approached with the vision to maximize the output of the workforce employed at the parking lot. Park+ identified the inefficient vehicle tracking and peak hour queues at the parking lot and set out to find a solution.
Challenges observed
The manual valet system at Radisson Blu Hotel had several challenges. Valet users often struggled to locate car keys quickly due to the physical tags and manual reconciliation process. This increased the vehicle exit time from the premises and resulted in longer, sluggish queues at the hotel. While the hotel was cautious about security measures to reduce the risk of key loss or theft, the system's inefficiencies caused inconvenience to guests.
Moreover, without appropriate technologies, valet staff found it challenging to manage parking spaces efficiently. This resulted in longer wait times, misplaced vehicles, and other inefficiencies, causing larger traffic disturbances in the Outer Ring Road area during rush hours.
Another issue was blocked porch and lack of service during peak hours, which elongated parking queues and dispirited the vehicle owners.
To address these challenges, Park+ undertook Radisson Blu's Parking Management and optimized the 500 parking spots with an automated system that could enable a quicker valet response to incoming and exiting vehicles.
Park+ Solution and Benefits
Park+ provided a comprehensive solution to the parking management challenges faced by Radisson Blu Hotel, Paschim Vihar. By supplying a geofencing apparatus that could be activated through the Park+ Valet Application, the valet service was able to quickly locate parked cars and retrieve them faster during exit time. This was powered through RFID (radio frequency identification) scanners on the location and the parked vehicles, promising a seamless vehicle retrieval experience for guests.
In addition, the Valet service ran 24x7 at the premises, with transportation tracking support from the Park+ app. This significantly reduced the need for a larger workforce, bringing down operation costs while optimizing the available parking space that could absorb vehicles parking for important occasions like business conferences, weekend rush, holidays, travelers' staycation, upscale events, and more. The digitization of parking at Radisson Blu, Paschim Vihar brought down valet upkeep cost by 10-15%.
The Park+ solution also enabled the hotel to move the service through a chargeable basis, with zero wait time at the porch. With all systems automated and digitalized, ticket reconciliation, the biggest cause for dallying queues at the hotel's parking lot, was no longer a part of vehicle-owner verification.
Through these solutions, Park+ helped Radisson Blu Hotel to streamline its parking operations, enhance customer experience and satisfaction, and achieve cost savings.
As for the benefits, the optimized parking operations resulted in faster vehicle retrieval and reduced wait times for guests. With a quicker valet response to incoming and exiting vehicles, guests experienced a seamless parking experience, without any worries or concerns about finding a parking spot or waiting in long queues. The digitization of the parking system also helped the hotel to save on operational costs and optimize its available parking space. User Experience: Zero Wait Times and Stress-Free Parking.
As for visitors' relief, they no longer had to wait in long, bumper-to-bumper queues, just to park. They just needed to arrive, and their vehicle was safely taken over by the valet personnel. Ticket reconciliation, the biggest cause for dallying queues at the hotel's parking lot, was no longer a part of vehicle-owner verification. All systems were automated and digitalized to take away all stress from the user's side. With zero wait time at the porch, users' vehicles could be moved to their parking spots sooner, allowing Radisson Blu parking management to move the service through a chargeable.
