The old setup had boom barriers for access control, ticket dispensers for customer billing and RFID card scanners to manage staff and tenant movement. Customers were being charged at exit depending upon the time spent inside. Payment modes were cash and UPI.
Parking charges are different for customers and corporate visitors - charges for corporate visitors being lower. Tenants and corporate users are issued monthly passes and enter and exit using their RFID cards.
Park+ assessed the existing system at the mall and upgraded it by adding RFID readers and associated infrastructure. These long-range readers detect the FASTag on the vehicle's windshield. If the FASTag is not blacklisted, money is debited from the FASTag linked account of the customer.
Since there are two different charges for regular visitors and corporate visitors, the operator at the exit is given the option to choose the appropriate rate. As soon as the operator clicks on the relevant option, the barriers are opened.
With 20 Mn+ issuances, FASTag is the most widely available tech ecosystem in the world. All cars are required to have a FASTag. This means that this technology has widespread adoption and most customers can avail of contactless parking in the mall.
The mall managers have access to a real time admin dashboard where they can check the number of entries, exits and collections in real time. Park+ also provides routine reports around dwell time, repeat visitors, traffic distribution and user demographics.
The mall manager can also add and remove staff and tenants from the dashboard. They are also given expiry alerts for monthly passes 7 days in advance giving them enough time to take necessary action. Pass renewals can also be easily managed from the dashboard.