Smart Card Shortage at RTO Delays Driving Licences and RCs
Due to a shortage of smart cards in Karnataka, RTOs, driving licenses, and registration certificates have been delayed for over a month. This has affected thousands of vehicle owners, new license holders, and others who renew their documents. Some applicants from rural areas, who mostly use hard copies for all legal purposes, are worried.
The main reason is that the contract with the company that supplies these smart cards has elapsed. After the long-term contract ended, the vendor was given short-term extensions of a month or so, so that the system would not run out of cards. Such extensions are no longer available. Due to the non-supply of these smart cards, the RTOs are facing a shortage.
The officials in RTO are facing difficulties in clearing the backlogs as the lack of smart cards has affected the timely printing and distribution of physical documents. It has caused immense inconvenience to applicants who submitted their forms in late October and have since been awaiting the printed licenses.
To remedy the situation, RTOs have asked applicants to use digital versions of the documents available through the government-approved DigiLocker app. The Digital Licenses and RCs are legal documents that can be presented to the authorities during traffic checks or other formal proceedings.
The official, Vishwanath Ajila, RTO of Puttur, has emphasized that it will be an interim respite for the people expecting hard copies. Still, in rural areas, with many citizens ignorant or deprived of their smartphones and the internet, the central problem of reaching this will not be sorted. Most citizens have been asking for the aid of RTO or middleman, which also strains the workforce.
The lack of physical documents is more than an inconvenience; it's a roadblock for rural residents. Many of these documents are necessary for daily activities, such as vehicle insurance renewals, financial transactions, or government procedures. Even though digital alternatives are available, a significant barrier is a lack of awareness and digital literacy.
This also pushes the farmers and small entrepreneurs to run their businesses with a vehicle core of operations. They usually have to make multiple trips to the RTO, increasing the overall expense and time incurred.
It is not the first time the RTOs have faced difficulties with document issuance. Paper RCs were issued in 2022, but they are very fragile and not ideal for the long term. They will be out soon, and applicants consistently reported issues with their durability.
These smart cards should have been able to offer a more stable and reliable solution for the storage of documents. Unfortunately, the current shortage has sent the system back to square one. Now, the applicants find themselves in limbo again.
As the RTO officials scramble to solve this crisis, it is not likely to end soon for the applicant. No precise date has been announced when supplies will resume issuing smart cards. Renewal or inviting new contracts with suppliers takes time and involves further inconveniences.
While awareness measures are being undertaken, authorities ensure that DigiLocker and all other digital avenues are used. A more concrete solution must be established so this problem will not be repeated tomorrow.
What applicants can do while they await their documents are as follows:
Use DigiLocker: Download the DigiLocker app to see your digital driving license and RC. These are legally valid and are widely accepted.
Printed Copies: You should carry printed copies of the digital document if something goes wrong while verifying it.
Status Update: Check with your local RTO for an update on the status of your smart card.
Wait: The RTO is flooded with many requests and is working hard to rectify the problem.
The lack of smart cards at Karnataka's RTOs has created a significant challenge for applicants and officials. Even digital solutions like DigiLocker only provide temporary relief as reliance on physical documents is still high, especially in rural areas. A quick resolution to the supply issue will help restore normalcy and prevent vehicle owners and license holders from being stranded.
The transport department can avoid such a crisis in the future by solving the current situation and taking preventive measures to ensure that applicants' experiences are not hindered.
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